Shipping and Returns

The flat rate for Singapore delivery applies to single item purchase. Actual shipping and handling rates are applicable to multiple purchases. We do our best to ship as fast as we can – generally within 24-96 hours (longer for International orders – see below) – but when we are experiencing high volume or a product is backordered, shipping might take longer. We also do our best to keep you in the loop and let you know by e-mail or phone about any delays that may occur.

Singapore Orders

Singapore orders currently normally ship in a weekly batch, generally every Friday, by Singapore Post service and generally take 5-7 days depending on the destination and when the order was placed. Orders must be submitted by Thursday at 5 pm to be included in the batch for that week. During periods of high volume, Singapore order batches may ship more frequently.
If you need your order on a rush basis or by a certain date, please contact us and we will do our best to help you out (extra charges may apply for rush service).
Estimated Singapore Delivery Time:  2 days to 2 weeks from when the order was placed, depending on the destination and when the order was placed.

Shipping Internationally

We welcome orders from all over the world and can ship anywhere.
For international orders – outside Singapore – we must charge actual shipping and handling rates.
If your order is shipping to an international destination, the shipping and handling charges will be presented to you when you checkout.
We have researched many methods of international shipping and the best we have found is Singapore Post in terms of price, speed, and reliability (packages going to major centres receive a tracking number). Where possible, we require a shipping service that includes tracking. If the order is a very small package or going to a remote destination, tracking may not be available.
The shipping time is usually 7-20 days for most countries in the world. And the price is usually around 3-4 times our normal shipping rates, depending on the weight of the order and the destination of course.
Expedited international shipping is possible and the charges associated with this service will be presented to you at checkout.
Please do not hesitate to contact us if you have any questions about international orders.

Customs, Duties and Import Taxes

RIDUAN ZALANI is not responsible for any customs, duty, import or domestic charges (e.g., VAT) on international shipments. Charges (if any) are determined by customs officials once the shipment has arrived in the country to which it is being shipped. This process may delay delivery of your order, and is beyond our control. If you have questions or concerns about such charges, please contact the customs agency of your country to inquire on regulations and costs. Please note that we must indicate the actual sale value of the merchandise on the customs form and cannot mark parcels as “gift” or “sample” to save on import duties (unless of course is actually is a gift or sample from us).

Non-Plastic & Recycled Packaging

All materials used to pack your order are made of non-plastic packing materials – paper, cellulose, cornstarch. There may be some plastic in the packaging of a particular product, and this is because it was packaged that way by the manufacturer. We work closely with our manufacturers to decrease and eliminate all plastic packaging. This is an ongoing task.
In keeping with our mission to help clean up the planet and minimize waste however possible, we reuse boxes and packing materials that come into our warehouse. Some of these materials may have residual plastic on them, or we may reuse plastic packing materials we receive. We encourage you to reuse packing materials as well.
New boxes and mailing envelopes we use are made of recycled material. Our packing materials are primarily paper-based, including the tape (we sometimes use cellulose tape where a clear tape is required). While we strive to use packing materials that are 100% recycled, this is not always possible, in which case we use the highest recycled content available at the time of shipment.
We encourage you to give the packing materials another life by reusing them for your own packing needs, or as a last resort, recycling them.

Orders Shipped to the Wrong Address

If your order is returned to us because the address you gave us through Paypal or otherwise is wrong, we will contact you in order to get your new address. We will then require that you pay the full cost of shipping the products to you at the correct address.
In trying to keep our prices low for your benefit, we cannot afford to pay shipping fees twice. The prices you pay for shipping are generally already significantly lower than our actual shipping and handling costs.
Please ensure you keep Paypal updated at all times with your current address information. Thank you for understanding.